Once your payment is complete, we're unable to make changes to your order as processing begins immediately. If you'd like to add more products, please place a new order.

If you're considering a cancellation, you can return your order after it has been delivered. To start a return, click here.

If you haven't received your order confirmation, first check your spam or junk email folder it may have ended up there.

Still can't find it? Please send an email to info@shimaehijabi.com from the address you used to place your order. We'll look into it and ensure you receive your order confirmation.

We’re sorry to hear that your item arrived damaged. It’s possible it was harmed during transit. You can return the item to us free.

Please take a clear photo of the damage and upload it during the return process. If you would like a replacement, simply include a note with your request. If you need further assistance, feel free to email us at info@shimaehijabi.com.

Yes, once we hand your order over to the carrier, you’ll receive an email with your Track & Trace code.

Please note that the carrier needs to process your order first. You should be able to track your order starting the next business day. If the Track & Trace code isn't working right away, please try again the following day.

Once you place your order, we begin processing it right away. After your order is handed over to the carrier, you'll receive an email with a Track & Trace code.

Please note that the carrier needs some time to process your order. Typically, you can start tracking your package from the next business day. If the Track & Trace code isn’t working immediately, we suggest trying again the following day for updated tracking information.

Order Not Delivered?

If your order should have been delivered but hasn’t arrived, please check with your neighbors, as deliveries are sometimes left with them. Also, check your mailbox for any delivery notes, though some drivers may not leave them. You can also use the Track & Trace code sent to you via email to check the status and location of your order.

If your package isn't with your neighbors and the Track & Trace code indicates it was delivered, it's possible the delivery was marked as completed prematurely. If you still don't receive your order by the next day, please email us at info@shimaehijabi.com. Our team will assist you promptly to resolve the issue.

Received the Wrong Product?

Our apologies for the mix-up! You can return the incorrect item to us at no cost. Please email us at info@shimaehijabi.com.

Returns

How Can I Return My Order?

To start a return,click here.

What Is the Return Deadline?

You can return your product within 14 days of the delivery date.

Please ensure the item is unworn, undamaged, and has all labels attached when returning it.

How Soon Will I Receive My Refund After Returning an Order?

Once we receive your return, it will go through our quality control process, which can take up to 5 business days. If your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If you haven’t received your refund within 15 business days of approval, please contact us at info@shimaehijabi.com.

Can I Exchange My Item?

We’re unable to process direct exchanges. However, you can return the item to us and place a new order for the product you’d like instead.

What are your return conditions?

To check the return conditions, click here.

Payment

Which payment methods can I use?

You can pay with:

• Creditcard (VISA, Mastercard en American Express)
• iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).
• PayPal
• Klarna

Returned an Item but Haven't Received a Refund?

Once we receive and process your return, which can take up to 14 days, we’ll issue your refund within 5 business days.

Pay with klarna

Return within 14 days

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If your order should have been delivered but hasn’t arrived, please check with your neighbors, as deliveries are sometimes left with them. Also, check your mailbox for any delivery notes, though some drivers may not leave them. You can also use the Track & Trace code sent to you via email to check the status and location of your order.

If your package isn't with your neighbors and the Track & Trace code indicates it was delivered, it's possible the delivery was marked as completed prematurely. If you still don't receive your order by the next day, please email us at info@shimaehijabi.com. Our team will assist you promptly to resolve the issue.

Our apologies for the mix-up! You can return the incorrect item to us at no cost. Please email us atinfo@shimaehijabi.com.

To start a return,click here.

You can return your product within 14 days of the delivery date.

Please ensure the item is unworn, undamaged, and has all labels attached when returning it.

Once we receive your return, it will go through our quality control process, which can take up to 5 business days. If your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If you haven’t received your refund within 15 business days of approval, please contact us at info@shimaehijabi.com.

We’re unable to process direct exchanges. However, you can return the item to us and place a new order for the product you’d like instead.

To check the return conditions,click here.

You can pay with:

• Creditcard (VISA, Mastercard en American Express)
• iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos en Van Lanschot).
• PayPal
• Klarna

Once we receive and process your return, which can take up to 14 days, we’ll issue your refund within 5 business days.